Terms and Conditions

§ 1 Scope and Applicability

1.1 Scope

These Terms and Conditions (hereinafter “T&C”) apply to all contracts between texorello UG (haftungsbeschränkt), Birkenallee 103, 15745 Wildau, Germany (hereinafter “Provider”, “we”, “us”) and users (hereinafter “Customer”, “you”) regarding:

The use of the website texorello.org and associated subdomains
The purchase of books and digital products
The use of services
The use of digital services within the meaning of the Digital Services Act (DSA)

1.2 Consumers and Entrepreneurs

A Consumer within the meaning of these T&C is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 German Civil Code - BGB).

An Entrepreneur within the meaning of these T&C is a natural or legal person or a legally capable partnership that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction (§ 14 BGB).

1.3 Deviating T&C of the Customer

Deviating, conflicting or supplementary T&C of the customer shall only become part of the contract to the extent that the provider has expressly agreed to their validity.

§ 2 Contract Conclusion and Offers

2.1 Product Presentation

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. The presentation invites you to make an offer.

2.2 Order Process for Consumers

By clicking the “Order” or “Buy” button, you place a binding order.
Before placing the order, you can correct your entries using the usual keyboard and mouse functions.
The languages available for contract conclusion are German and English.
We confirm receipt of your order by email (“Order Confirmation”).
The purchase contract is concluded when we accept your order by shipping the goods or by an express declaration of acceptance.

2.3 Storage of Contract Text

We store the contract text and send you the order data and our T&C by email. You can view the contract text in your user account, provided you have created a user account before placing the order.

2.4 Input Errors

Input errors can be corrected using the intended correction aids or cancelled by closing the internet browser.

§ 3 Prices and Payment

3.1 Prices

All prices are inclusive of statutory VAT.
Additional shipping costs apply, which are shown on the product page.
For deliveries to countries outside the EU, additional customs duties, taxes or fees may apply.

3.2 Payment Options

We accept the following payment methods:

Credit card (Visa, MasterCard)
PayPal
SEPA direct debit (only for German accounts)

3.3 Payment Terms

Payment is due upon conclusion of contract, unless otherwise agreed.
In case of payment delay, we are entitled to charge default interest of 5 percentage points above the base rate (for consumers) or 9 percentage points above the base rate (for entrepreneurs).

3.4 Retention of Title

The delivered goods remain the property of the provider until full payment of all claims from the business relationship.

§ 4 Delivery and Performance

4.1 Delivery

Delivery is made to the delivery address specified by the customer.
Delivery times are non-binding unless expressly designated as binding.
For digital products, provision is made immediately after receipt of payment.

4.2 Delivery Restrictions

We deliver only to the following countries: Germany, Austria, Switzerland, EU member states.

4.3 Partial Deliveries

Partial deliveries are permitted, provided this is reasonable for the customer.

§ 5 Digital Products and Services

5.1 Provision of Digital Content

Digital content is provided via download links or streaming.
Provision is made after full payment.
Technical minimum requirements are specified on the product page.

5.2 Usage Rights

The customer receives a simple, non-transferable right of use for private use.
Commercial use requires express written consent.
Creating backup copies for private use is permitted.

§ 6 Warranty and Guarantee

6.1 Warranty for Consumers

New goods: 24 months from delivery
Used goods: 12 months from delivery
Digital content: 24 months from provision

6.2 Warranty for Entrepreneurs

Warranty towards entrepreneurs is limited to 12 months.

6.3 Guarantee

Additional guarantees are only granted if expressly declared. Guarantee conditions are communicated separately.

6.4 Special Provisions for Digital Content (§§ 327 ff. BGB)

We provide digital content error-free and keep it up to date.
In case of defects, consumers have a right to subsequent performance.
If subsequent performance fails, consumers may demand reduction or withdrawal.

§ 7 Liability and Limitation of Liability

7.1 Liability for Intent and Gross Negligence

For damages from injury to life, body or health as well as for other damages based on intentional or grossly negligent breach of duty, we are liable according to statutory provisions.

7.2 Liability for Simple Negligence

In case of simple negligence, we are liable only:

for damages from the breach of an essential contractual duty (cardinal duty)
limited in amount to the typical contractual, foreseeable damage

7.3 Exclusion of Liability

Otherwise, our liability is excluded. This applies in particular to lost profits, savings not made and indirect damages.

7.4 Product Liability

The provisions of the Product Liability Act remain unaffected.

§ 8 Right of Withdrawal for Consumers

8.1 Withdrawal Information

You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal period: The withdrawal period is fourteen days from the day,

in purchase contracts: on which you or a third party named by you, who is not the carrier, have taken possession of the goods
in contracts for digital content: on which the contract was concluded

Exercise of the right of withdrawal: To exercise your right of withdrawal, you must inform us:

texorello UG (haftungsbeschränkt)
Birkenallee 103
15745 Wildau, Germany
Email: widerruf (at) texorello.org
Phone: +49 1575 1124477

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.

Meeting the withdrawal deadline: To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8.2 Effects of Withdrawal

Repayment obligation: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Repayment modalities: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged fees for such reimbursement.

Return of goods: You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Costs of return: You will have to bear the direct cost of returning the goods. The costs are estimated at a maximum of about 15 EUR.

8.3 Exclusion of the Right of Withdrawal

The right of withdrawal does not exist for contracts:

for the supply of goods that are made to the consumer’s specifications
for the supply of goods which are clearly personalized
for the supply of goods which are liable to deteriorate or expire rapidly
for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts
for the provision of services, if the trader has fully performed the service and has begun to perform the service only after the consumer has given his express consent and has confirmed his acknowledgment that he loses his right of withdrawal when the trader has fully performed the contract
for the supply of digital content which is not supplied on a physical medium if the trader has begun to perform the contract after the consumer has expressly consented that the trader begins to perform the contract before the withdrawal period has expired, and the consumer has confirmed his knowledge that he loses his right of withdrawal by his consent to the beginning of the performance of the contract

§ 9 Special Provisions under the Digital Services Act (DSA)

9.1 Scope of Application

These provisions apply to digital services within the meaning of Regulation (EU) 2022/2065 (Digital Services Act).

9.2 Prohibited Content and Activities

The following content and activities are prohibited on our platform:

Illegal content under German and EU law
Hate speech and discrimination
Content glorifying violence
Copyright infringement
Spam and unwanted advertising
Phishing and fraud attempts
Malware and malicious software

9.3 Notice and Action Procedures

Reporting illegal content: Users can report illegal content via our contact form or by email to abuse (at) texorello.org.
Processing time: We process reports without delay, at the latest within 7 days.
Measures: Depending on severity, we may remove content, warn users or block accounts.
Notification: Affected users are informed about measures taken.

9.4 Complaints Against Moderation Decisions

You can lodge complaints against moderation decisions within 6 months.
Address complaints to: beschwerde (at) texorello.org
We review complaints within 7 days and communicate the result.

§ 10 Set-off and Retention

10.1 Set-off

Consumers may only set off undisputed or legally established claims. Entrepreneurs may set off all claims.

10.2 Right of Retention

A right of retention may only be exercised for claims from the same contractual relationship.

§ 11 Assignment

The assignment of rights and obligations from the contractual relationship to third parties requires our prior written consent.

§ 12 Dispute Resolution and Applicable Law

12.1 Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state of their habitual residence.

12.2 Place of Jurisdiction

For entrepreneurs: The exclusive place of jurisdiction for all disputes arising from contractual relationships between us and the customer is our business location in Wildau, Germany.
For consumers: The statutory rules on place of jurisdiction apply.

12.3 Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR) that you can reach at https://consumer-redress.ec.europa.eu. We are not obligated and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12.4 Out-of-court Dispute Resolution

Consumers have the option to contact the following consumer arbitration board for the settlement of a dispute:

General Consumer Arbitration Board of the Center for Arbitration e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Website: https://www.verbraucher-schlichter.de

§ 13 Data Protection

The processing of personal data is carried out in accordance with our privacy policy, which you can view at /privacy/. By concluding the contract, you agree to the processing of your data in accordance with the privacy policy.

§ 14 Changes to the T&C

14.1 Amendment Procedure

We will notify you of changes to these T&C at least six weeks before the planned effective date in text form.
If you do not object to the validity of the new T&C within six weeks of notification, they shall be deemed accepted.
In case of objection, the contractual relationship remains under the previous conditions; however, we are entitled to terminate the contractual relationship in compliance with the statutory notice periods.

14.2 Notice of Right to Object

We will particularly point out your right to object and the significance of the six-week period in the notification.

§ 15 Severability Clause

15.1 Partial Invalidity

Should individual provisions of these T&C be invalid or unenforceable or become invalid or unenforceable after conclusion of contract, this shall not affect the validity of the remaining T&C.

15.2 Replacement Provision

In place of the invalid or unenforceable provision, that valid and enforceable provision shall apply whose effects come closest to the economic objective that the contracting parties pursued with the invalid or unenforceable provision.

15.3 Adaptation in Case of Gaps

The same principles apply if it should turn out that the T&C contain a regulatory gap.

Contact Information

texorello UG (haftungsbeschränkt)
Birkenallee 103
15745 Wildau, Germany

Managing Director: Dr. Matthias Boldt Commercial Register: Amtsgericht Cottbus, HRB 11483 CB
VAT ID: DE294070027

Contact:
Phone: +49 1575 1124477
Email: info (at) texorello.org
Website: https://texorello.org

Special Contacts:

Withdrawal: widerruf (at) texorello.org
Complaints: beschwerde (at) texorello.org
Abuse reports: abuse (at) texorello.org

Status of these T&C: September 2025

Last change: These T&C come into force upon publication on the website and replace all previous versions.